WHAT can be returned?
All of our products can be returned, except paintings.
WHEN do items need to be returned by?
If you are not satisfied with an item, a Return Merchandise Authorization (RMA) must be requested within 7 days from receipt of the package.
WHERE do items need to be returned to, and how do customers return items?
First, please contact Goood by e-mail at Goood Help to request a Return Merchandise Authorization (RMA).
When the RMA has been received, please return the item to the address on the RMA in secure packaging, but DO NOT insure it.
SHIPPING for returns?
Returned items must be shipped postage paid.
Upon receipt of the item, if there is no damage, a full refund will be processed less than the shipping charge and a $20 restocking charge.
for your care and consideration.
"Like I said in the past, I often go on your website to see if there is anything new to order. I especially love the necklaces. This next sentence I really mean from the heart. I have never seen such beautiful jewelry than what you sell. Things I see on television look nice but when I get them delivered there is always something I don't like about them. The photos on your website make the jewelry look nice but when I finally get the package they are beautiful." Maria S.
That is why we make sure that the perfect item which is about to be sent to you, is delivered in the fastest, safest and most convenient way for you.
Each delivery will be sent by a special messenger right to your requested destination, so you are getting your order in person – "Personal Messenger Delivery".
2. Place them in your shopping cart by pressing the
"Add to Cart" button.
You can view the selected items on your Shopping Cart,
3. When you are ready to proceed to Check Out, please click the "Checkout" button.
4. Fill all the required information.
5. Please make sure that you have typed your credit card information correctly (digits only).
Credit card information will be deleted immediately after we receive it.
We accept American Express, Visa, MasterCard and
6. If you prefer not to divulge your credit card number online, click here for details.
7. You will receive two e-mails following the placement of your order:
a. The first confirms that your order was received and approved.
Although every effort is made to ensure accurate dimensions, weights and colors, the numbers and the photos shown in each item should always be considered an approximation.
We are always happy to be at your service
we wish you a pleasant shopping experience
*) I find the specialized service from Goood Co. to be so personal and amazing. It was one thing to find pieces I liked, ordered and received and to be completely happy with the quality and service. It is beyond amazing for you to pick out a piece to "suit me", a person you have only met over the Internet and so many miles away. I love my "bird" necklace and to now have earrings to match - it's just perfect! THANK YOU, THANK YOU, THANK YOU! (Debi K.)
*) "… All of these extra touches have made it a very nice experience working with Goood. I will keep visiting your website, and when ready, will order again!" (Anne S.)